Refund Policy

The trial period of the subscription shall be 48 hours only, which shall be free of cost.

A subscriber who is willing to cancel the subscription may cancel the same within the trial period above mentioned, no penalty for such cancellation shall be charged.

The refund of the subscription fee, on cancellation during the trial period, shall be credited to the subscriber through the original mode of payment within 7-15 working days.

The subscription fee for the whole of the subscription period shall be payable and shall be nonrefundable for cancellation after 48 hours, next after the activation of services.

No refund shall be entertained irrespective of the package chosen after the trial period has expired.

No refund in any form other than a cheque in the name of the subscriber shall be made.

Supernet Broadband reserves the right to cancel the subscription and stop all services related thereto with immediate effect, without any prior notice to the subscriber for any illegal, or unauthorized access or use of the services, where such access or use is prohibited by any law for the time being in force or pose a threat to cybersecurity directly or indirectly.